Smarter Decisions
Start with Smarter Data
Track what matters most, discover what clicks with your audience, and fine-tune your customer journey. All in one intuitive dashboard.
Track, improve and Grow with Confidence
Smicos Analytics gives you the insights you need to understand how your chatbot performs and how your customers engage, so you can boost results without the guesswork.
Real-time insights you can act on
Performance metrics that matter
Improve with every interaction
Every Conversation Matters, So We Save It All.
Smicos Chat History keeps a detailed record of every chat, so you can learn, improve, and deliver better customer experiences every time.
Review past conversations
Access full chat transcripts between users and your chatbot. See how conversations flowed, what questions were asked, and how your bot responded.
See chat history by user
All conversations are linked to individual user profiles, giving you full context when following up or handing off to a live agent.
Find insights, not just data
Understand user behavior, spot roadblocks, and uncover what's working (and what's not). Use this real-world feedback to fine-tune your storyflows and drive better results.
Smart Customer Insights with Smicos
Smicos doesn't just talk; it listens, learns, and builds rich customer profiles to help you serve better, sell smarter, and build lasting relationships.
Every conversation creates a profile
Every chat automatically creates a user profile with message history, contact info, and behavior tags.
Segment with purpose
Group users by actions or interests for targeted promos, lead follow-ups, or customer nurturing.
Always up-to-date, always accessible
Profiles update live as users interact, giving your team instant context anytime.
Smicos Analytics
Smicos Analytics gives you the insights you need to understand how your chatbot performs and how your customers engage, so you can boost results without the guesswork.
See all chats
Monitor the total number of conversations between Smicos and your users.
See busiest time periods
Find out the peak hours when users are most active in chatting with your bot.
Check recent tickets
View newly created support tickets at a glance.
View word cloud
Discover the most common words and topics mentioned by your users.
Spot unrecognized questions
Identify the questions Smicos couldn't answer to improve future replies.
Analyze story performance
Pinpoint your top and underperforming storyflows for smarter optimization.
Start making data work for your business
It's Easy with Smicos!
No credit card required