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Human Support Exactly When Customers Need It Most

Seamlessly connect customers to your team for smooth, exceptional care every step of the way. It's Easy with Smicos!

Thousands of Teams Run Better with Smicos.
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Elevate Customer Experience with Real Human Help

Live Agent Support ensures that when automated responses aren't enough, customers get fast access to knowledgeable agents. Keep interactions personal, responsive, and effective without losing efficiency.

3x

Faster Resolution with Human Support

Customers get answers quicker when chats escalate to live agents at the right moment.

85%

Higher Customer Satisfaction

Personalized, real-time help builds trust and loyalty.

90%

Increased Customer Retention

Human connection drives repeat business and long-term relationships.

Instant Connection to Real Human Experts

Instant Agent Handoff

Automatically route chats to the right agent without delay when human intervention is needed.

Multi-Channel Support

Connect across Messenger, Instagram, Viber, WhatsApp, and more to meet customers where they are.

Create Tickets Easily

Convert chats into support tickets seamlessly to ensure every request is tracked and resolved.

Quick Response Templates

Equip agents with ready-to-use replies for faster, consistent customer support

Why It Works

Some questions require a human touch. Live Agent Support gives your team the tools to deliver personalized care that builds trust. Fast handoffs and multi-channel access ensure your customers feel heard, valued, and eager to return.

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