The application of AI chatbots in customer service and marketing operations has certainly become imperative as technology continues to develop. From time-consuming human-to-human conversations, AI chatbots are now available for large-scale enterprises to utilize in accomplishing customer service processes in a smart and effective manner. With AI chatbots, business processes can be streamlined, and resources can be distributed for a more efficient flow of operations.
The collaboration between AI chatbots and human customer service agents has revolutionized the business industry. Smicos, PurpleBug’s all-in-one, flexible, and fully integrated AI chatbot solutions facility built on a modular scale allows enterprises to simplify customer interactions for convenient, yet effective clientele support. Smicos is not just an AI chatbot facility—Smicos is an indispensable resource that allows businesses to create a harmonious partnership between AI and human customer service agents. In this article, we will discuss Smicos’ Live Agent Transfer feature, which enables a quick and seamless transition from an AI chatbot to a live human agent.
Seamless Transition: A Walkthrough of Smicos' Quick Human Agent Handover
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Live agent transfer enhances the capabilities of an AI chatbot when employed in customer service operations. A live agent transfer feature allows the seamless integration of human intervention and support when necessary, enabling enterprises to execute AI chatbot for customer service that is still balanced with personalized and complex human-to-human conversation when the situation necessitates it.
Below is a walkthrough of Smicos’ Live Agent Transfer feature.
Adding the ‘Live Agent Node’
Adding the ‘Live Agent Node’ to your Smicos chat story flow is easy. Once the story flow has reached a customer input that requires a live agent human intervention, simply click the ‘add’ button located beside the ‘Bot Response’ node and choose the ‘User Input’. After adding the proper keywords, switch on the ‘Trigger from anywhere’ toggle before saving the progress. Afterward, the ‘Live Agent’ block can be added for a seamless AI chatbot-to-human live agent transfer.
AI Chatbot to Live Human Agent Transfer
The 'Live Agent' chat is conveniently accessible through the navigation menu. Upon activation, the human agent will be able to gain access to the entire conversation history between the AI chatbot and the customer. This function streamlines issue resolution and allows enterprises to provide prompt responses to complex customer queries that may require live human agent intervention. The comprehensive conversation overview improves customer service processes when it comes to addressing customer concerns too complicated for AI chatbots.
Smicos’ Live Human Agent Transfer
The availability of a live human agent transfer feature in AI chatbots is necessary for efficient customer service operations. Unlike popular notions, AI chatbots are not developed to replace human agents, rather, they are created to streamline the operations handled and supported by human agents. With Smicos, enterprises can take a significant leap in the evolution of customer service.
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