Are you looking for quick answers from government services without the hassle of long queues or confusing websites?
That’s precisely what more citizens expect from public institutions today. DOST's InfoSerbilis is addressing this challenge head-on, bolstered by the assistance of AI chatbot Smicos.
Smicos brings instant, around-the-clock support to InfoSerbilis, tapping into DOST’s own resources to deliver accurate responses in multiple languages and platforms. Whether it’s about science programs or service access, users can now get reliable information faster and easier.
In this article, we’ll explore how Smicos upgrades InfoSerbilis for smarter, more accessible public services.
Smicos and the Push for Public Service Efficiency
It is now becoming a widely known fact: people are growing increasingly impatient with customer service, and the need for speedy, reliable support is essential for modern businesses and institutions aiming to survive in the current landscape.
In public service, inquiries can range from application procedures to school funding, making delays not just inconvenient but also critical in shaping the trust of the people.
To meet rising expectations, DOST integrated Smicos into InfoSerbilis. The AI chatbot was custom-trained using the department’s own materials, ensuring it understands both the technical language and the purpose behind every inquiry.
Smicos in Action
Whether someone seeks regional contact details, scholarship requirements, or information about research programs, Smicos responds accurately in English, Filipino, and regional languages such as Cebuano, Ilocano, and Hiligaynon.
Smicos Features For Real World Applications
Smicos played a key role in upgrading DOST InfoSerbilis, addressing real public service challenges with practical AI solutions. These same features can help businesses and institutions streamline communication, handle complex queries, and engage diverse audiences effectively.
Here is a breakdown of the features that Smicos can offer businesses and institutions:
- Custom-Trained Large Language Model—Built from DOST’s internal knowledge assets, including FAQs, official publications, service guidelines, and SOPs—this domain-specific LLM understands and accurately answers complex queries.
- Multilingual Support—To serve the Philippines’ linguistic diversity, Smicos communicates in English, Filipino, and regional dialects like Cebuano, Ilocano, and Hiligaynon, ensuring accessibility across the archipelago.
- Multi-Platform Deployment—InfoSerbilis runs on Smicos Multi-Platform Integration, accessible through the DOST-STII website and Facebook Messenger. This meets citizens where they already spend time, 24/7.
- Live Agent and Ticketing Integration—When issues need human help, Smicos smoothly hands off conversations to live agents and uses a ticketing system to ensure efficient follow-up and resolution.
- Customized Smicos Academy—DOST staff receive tailored training covering chatbot management, content updates, and analytics. This empowers the team to independently maintain and optimize the system.
Real Results From Real Transformation
Since integrating InfoSerbilis with Smicos, DOST has seen a major boost in service efficiency. Response times have dropped from hours to just seconds, giving users quick and reliable access to information anytime, on any device.
Training sessions provided through Smicos also empowered DOST employees, equipping them with the knowledge and tools to run the program more effectively.
InfoSerbilis is now a 24/7 public service companion. With faster response speeds, improved accessibility, and consistent accuracy, DOST continues to deliver on its mission to make science and technology work for Filipinos.
The Future of Citizen-Centered Support
As demand increases, Smicos grows with DOST, offering a flexible and scalable solution that other agencies and institutions can learn from. Whether in government or business, Smicos makes it possible to provide seamless, reliable support anytime, anywhere.
Seamless and reliable public service is now easy with Smicos. Visit our website for a free demo, or schedule a one-on-one appointment with us to design a customer solution that best fits your needs.