The rise of chatbots across various industries has been evident, and we have seen the significant change it has brought. From how businesses gather data to personalized interaction with customers, chatbots have streamlined various business processes and only seem to improve over time. Because of this, chatbots have solidified their reputation as a transformative tool that changed business landscapes forever.
As 2024 continues to unfold, chatbot technology also develops. Alongside the challenges triggered by technological changes, exciting possibilities and trends also continue to mold the future of conversational AI. In this article, we will explore the top chatbot trends to be expected this year to catch a glimpse of our future with AI.
The Future Is Here: Top Chatbot Trends in 2024
Image from Gerber Co
Chatbots mostly dominate the customer support service industry. With the increasing demand for efficient service, chatbots are utilized by businesses to provide constant and reliable services to keep their customers engaged and satisfied. Most of the chatbot trends expected to dominate the year 2024 revolve around the goal of increasing the human-like qualities of chatbots for better and more comfortable customer support service. Below are some of the chatbot trends to observe this year.
Voice Chatbots Will Become More Common
Voice chatbots are already commonly used for personal intent, but the technology is expected to expand more into businesses and the customer support service sector this year. According to Forbes, more than 50% of all searches are done with the use of voice chatbots, and they are expected to be utilized in many industries, especially in the banking industry, due to the ‘conversational banking’ trend.
Voice chatbots reduce the repetitiveness and the monotonous spirit that many users experience with chatbots. By using voice chatbots, businesses can provide a dynamic support service to keep their customers interested and engaged.
Customer Insights Will Be Used to Develop Chatbot Behavior
Sentiment analysis has long been used in business development for the further improvement of their products and services. Also known as ‘opinion mining,’ sentiment analysis utilizes various digitalized text such as customer insights, emails, comments, and reviews to identify the sentiment of the customer for enhanced interaction and issue resolution.
While sentiment analysis is already a common practice, it is seen to be one of the most prioritized points to develop in chatbot technology this year. Not only is accurate sentiment analysis necessary for efficient customer support service, but it can also influence brand reputation and customer loyalty.
E-Commerce Transactions Can Be Done With Chatbots
Another chatbot trend in 2024 is the automation of e-commerce transactions through popular messaging apps. Customers have shown a clear preference for businesses that include a chatbot in their customer support and services. Because of this, businesses will continue to integrate the technology into their operations and automate simple payments with the use of chatbots. Chatbots will also not be limited to processing payments, but they can also answer queries and help resolve issues about the transactions and their accounts.
Chatbots Trends In 2024
There are plenty of chatbot trends that may arise in future years, but some of the most notable developments are expected to occur in 2024. From the proliferation of voice chatbots to the integration of chatbots in monetary transactions, the technology is expected to improve various processes that businesses can use to achieve their objectives. Customer service chatbots are already significant changes, and 2024 trends are seeing chatbots as indispensable solutions in business.
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