The emergence of artificial intelligence (AI) technology has revolutionized the way businesses interact with their customers. AI chatbots have become an industry standard that improves the processes surrounding customer service and the internal processes involved in other vital business functions, such as garnering business insights for consistent growth. As the business world continues to deepen the integration of AI into its basic operations, the engineering, and training of AI chatbots is a critical business process necessary to improve their conversing and communication with customers.
Chatbot building and training is no easy feat. As such, many businesses look for an AI chatbot solution that offers all the necessary features without the complicated process of developing it from the ground up. Smicos, PurpleBug’s all-in-one, highly secured, and fully integrated AI chatbot facility, provides a customizable and scalable AI chatbot in a modular structure. With Smicos, developing an intelligent, tailored chatbot for customer service operations is easier than ever. In this article, we will discuss the step-by-step guide to training Smicos’ AI chatbot.
A Step-by-Step Guide to Smicos' Smart Chatbot Training
Image from KriyaTec IT Systems
AI chatbots are developed and utilized in business processes to simulate human-like conversations and accomplish basic customer service functions. These functions include providing solutions to queries, relaying information, and gathering customer feedback that allows businesses to improve operations and designate human resources to processes that require human deliberation while employing AI chatbots in vital operations such as customer service. Feature-rich and customizable AI chatbots like Smicos stand as an effective solution that allows businesses to improve their overall operations.
All-in-one AI chatbot facilities such as Smicos relieve businesses of the technological issues that arise from the development of the usually complicated tool. Instead, Smicos provides an easy-to-use and highly intuitive chatbot-building facility that allows businesses to develop, customize, and train their AI chatbot with a clear and flexible interface. Below is a step-by-step guide on building and training an AI chatbot using Smicos’ user-friendly facility.
How To Build and Train Smicos AI Chatbot
- Open the Smicos app.
- Proceed to the sidebar and select the ‘Stories’ icon.
- Click ‘Create From Scratch.’
- Locate the ‘Start Point Block.’ This block is connected to the ‘Bot Response’ block and the ‘Fallback’ block.
- Click the plus button next to the ‘Bot Response’ block and wait for a selection to pop up. Select ‘Bot Response’ and wait for a window to pop up.
- In the window, label your action in the white section and type in the chatbot message in the grey section. Once finished, click the check mark on the upper right corner of the window to save the change.
- To add responses to a user’s input, click the ‘Bot Response’ again then select ‘User Input.’ A button for the user’s input will appear on the chat story flow and a window will pop up again.
- Once the window appears, type in the label of the action on the grey section of the window, and the predicted customer’s response on the grey section. The predicted responses can be multiple. Make sure to type each predicted response in different text boxes. Click the check mark on the upper right corner to save the changes.
- To add a response for the predicted customer’s message, hover the mouse over the ‘User Response’ button and wait for a selection to pop up. Click ‘Bot Response’ and repeat the same process. You can also drag another text box, a random text, an image, or a link to a gallery on your response. Add a message on the ‘Fallback’ block for questions that your chatbot does not have an answer to.
- Repeat the same process until you have completed your chatbot story flow! Select the ‘Test Your Bot’ button to play out your personalized chatflow or click ‘Publish.’
Effortless and Effective Customer Service With Smicos
As the business world continues converging with technological advancements, Smicos emerges as a smart and effective AI chatbot solution that allows businesses to improve their overall operations. With AI, businesses can capitalize on a chatbot capable of providing solutions to queries, relaying information, and gathering customer feedback with a human-like disposition. Unleash the potential of your business’s customer service processes with the advantage of Smicos.
Want to know more about Smicos AI chatbot solutions? Visit our website today!